Hampton Inn & Suites Houston-Bush Intercontinental Airport

The cleaniless and the friendly staff.

We were on a flight stopover, and this Hampton Inn is conveniently located near the airport. So it was quick to get there.

The staff was not as friendly as they are at other Hampton Inns. It was business-like and efficient but not personal. No one said "Welcome." Or "Thanks for staying with us." The place was noisy with children running in the halls and a couple having a very loud verbal fight.

Nearness to airport comfort of bed!

Lack of restaurant for guests without transportation. Just a coffee shop would be fine.

Location

Staff was seemingly overworked and stressed. Hotel lies under the direct landing approach of airplanes, quite noisy. Upon checkout , Sunday ,Febr 18, 8.A.m, the clerk told me , he could not give me a paper bill, because I booked the room with booking .com ??? I have not heard that one before !!! I am a frequent traveller across the world, I have always received a paper bill upon leaving the hotel. How else can I check that they put charges on my bill which may be erroneous ??

Proximity to Airport, friendliness and ability of staff to address my business-related challenges.

At arrival my reservation was not registered by the hotel. They had to phone Booked.net in order to re-receive it by fax. It took 20 minutes of my time late in the evening and tired.

Breakfast was the best of it's type in all my travels. Room smelled good. Best was among the most comfortable I've tried. Staff was so friendly.

Full breakfast was hot an fresh - polite front desk staff. Manager is on the ball.

No airplanes flying 100 feet over the hotel landing and taking off between midnight and 6:00 am

Comfortable large room. Very clean. Great choices for breakfast. Great location for an early morning flight from IAH

Bed could have been a little firmer.

Quick pickup and delivery to the airport.

Long wait for fresh cookies!!!

Excellant hotel handy for airport

Nothing

Everything

Shutter to the airport

1. The ac was broken in the first room i was in. 2. I should have been given hilton honors points. I paid for room. 3. The breakfast potatoes were terrible. As was egg thing.

So close to the ariport, which is exactly what we needed. Friendly, helpful staff checked us in on arrival, which was two hours before normal check-in time, thank you!

Some instructions, in a pre-arrival email, about how to arrange a shuttle pick up would have been helpful. Fortunately the nice ladies at the airport information desk called the hotel for us.